Austin VA Psychiatrist Convicted of
Improper Sexual Relationship with Patient
Austin
American-Statesman Austin, TX
Friday, February 20, 2004
After a year-long investigation and a
6-day trial, a former VA out-patient clinic
psychiatrist was convicted of nine misdemeanor
counts of assaulting three patients under his
care. Expert testimony was provided by VA psychiatrists and
a noted forensic psychiatrist. From April
1993 to May 2001, the doctor was employed by
VA. Testimony from the victims and experts
revealed the doctor sexually exploited the
doctor-patient relationship. As a result of the local media coverage of this
trial, several new alleged victims of the doctor have come forward and made
complaints to VA officials and the sex crimes division of the local police
department. The information is being evaluated by the county district
attorney's office. The subject was sentenced to pay a fine of $4,500.
Additionally, the assistant district attorney is preparing a judgment that will
be forwarded to the state board of medical examiners, which is expected to
terminate the subject's license to practice medicine in the state. Due to
a reciprocal agreement, the medical board of a second state is expected to also
terminate the subject's license in that state. In addition, tort claims of
over $15 million have been filed by at least three former patients. The
claims are being handled by the U.S. Attorney's Office.
VA Psychologist Convicted of Sexual Assault on Patients
ABC News Takes
Hidden Camera in VA Hospitals
VIETNAM VETERANS OF AMERICA - APRIL 7 (Press release provided courtesy of ABC
News)
ABC News
April 5, 2004
AN EXCLUSIVE DIANE SAWYER "PRIMETIME THURSDAY" INVESTIGATION:
The Hour-Long "Primetime" Report Airs April 8 at 10pm E.T.
In an hour-long "Primetime Thursday" investigation, Diane Sawyer uncovers
disturbing new information about quality of care and questionable management
practices at some of America's veterans' hospitals. These hospitals are the
primary source of medical care for thousands of veterans -- including some of
those returning from the current war in Iraq. "Primetime" hidden cameras capture
images of appalling sanitary conditions, as well as candid assessments from
hospital employees and patients about the problems inside several troubled
facilities. Sawyer also interviews veterans' family members who tell chilling
stories of misdiagnosis and neglect.
"PRIMETIME THURSDAY" airs APRIL 8 (10:00-11:00PM E.T.) on the ABC Television
Network.
Fourteen years ago, Sawyer's first report on problems at Veterans'
Administration hospitals raised eyebrows and prompted official
investigations. Once again, "Primetime" hidden cameras secretly journey inside
some of these hospitals, documenting alarming examples of potentially dangerous
hygiene practices, outdated medical equipment, understaffed wards and overworked
nursing staffers. "Primetime" also finds instances of doctors not showing up
for surgeries and out-patient clinics.
Sawyer chronicles the stories of several vets whose misdiagnoses at V.A.
hospitals had tragic consequences. Perhaps none is more powerful than that of
Terry Soles, who served in the Navy during the war in Vietnam. Soles went to a
V.A. hospital for two years complaining of intense abdominal pain and
diarrhea. During that time, his lab tests were often lost and had to be
repeated. He was seen by a series of residents who often didn't know the course
of treatment doctors before them had recommended. At one point, doctors thought
Soles' problem was psychosomatic. When his weight dropped to eighty pounds and
he could no longer recognize his own son, Soles' wife took him to private
doctor, who found that cancer had pervaded his body. Soles died three days
after the diagnosis.
Some critics say many of the V.A.'s biggest problems may be attributed to a
lack of funding for staffing and treatment. Veterans typically wait months for
an initial appointment in the mammoth hospital system.
V.A. Secretary Anthony Principi was scheduled to discuss these and other
findings with Sawyer, but then cancelled their interview when he learned of the
hidden camera footage. Deputy Undersecretary for Health Dr. Jonathan Perlin
tells Sawyer that the code violations and mismanagement documented by
"Primetime" are unacceptable and will be investigated. But, he says, they are
anomalies in what is an otherwise improved and reformed veterans' health care
system. "This is a big system," says Dr. Perlin. "We...take care of 7 million
veterans...While the majority of care is good, in a big system, bad things
happen."
ABCNEWS.com will provide companion programming and carry reports from
"Primetime Thursday" on ABC News Live, the 24/7 streaming video news network
available on the Internet to subscribers. Go to ABCNEWS.com for more
information.
Diane Sawyer and Charles Gibson are the co-anchors of "Primetime Thursday."
Robert Lange is the executive producer. (CLOSE CAPTIONED)
-- ABC --
Probe into 2 Deaths Ends at
VA Hospital in Bultler, PA
A federal investigation
of the circumstances surrounding the deaths of two patients at the
Veterans Affairs Medical Center in Butler has been concluded, but
officials won't comment on what their inquiry found. ..
Local officials of the
medical center have declined to answer specific questions regarding
their internal inquiry except to say that it had been concluded, that
their patient protocols are in compliance with national health standards
set by the U.S. Centers for Disease Control and Prevention and that the
facility has stepped up screening procedures.
Butler County Veterans
Services Director John Cyprian had requested the federal probe after
complaints from two county families who said their loved ones died from
complications of an antibiotic-resistant staph infection they believe
was contracted at the Butler facility.
Albert Richard McKnight,
76, of Forward, died May 20, at the VA hospital after he contracted
methicillin resistant staphylococcus aureus (MRSA.)
McKnight had been
brought to the hospital in February after being treated at Butler
Memorial for congestive heart failure. He was assigned to a room with a
diabetic amputee who had MRSA. McKnight's family had asked that he be
moved, but said the nurses advised them such a precaution was
unnecessary.
According to the Centers
for Disease Control and Prevention, staph bacteria are common causes of
skin infections, most minor. But some infections can become
life-threatening and difficult to treat due to the bacteria evolving
into antibiotic-resistant.
After McKnight's death
was publicized, Cyprian received a call from the family of 63-year-old
John Stevenson of Butler who had died May 4 at Mercy Hospital. He had
been a patient on the fourth floor at the Butler VA hospital, where
McKnight had been a patient. His wife, Gertrude, believes he contracted
MRSA at the VA hospital, though he had been a patient at other
facilities, and that he died from MRSA complications.
After that second call,
Cyprian asked for a federal investigation. ...
...Gertrude Stevenson said
on Wednesday that she hasn't heard anything from any veterans officials
but is expecting to meet at some point. She said a meeting had been set
up at the Butler facility in June but when she appeared with her
attorney, officials said the meeting would be rescheduled. "We're still
waiting,'' she said. ...
...Meanwhile, Stevenson
said she has heard of the Butler VA's improvements in screening
procedures. "Who knows, maybe lives are being saved because of all
this,'' she said.
Post
Gazette
Woman accuses
VA hospital of negligence
Thursday, August 15,
2002
By Torsten Ove,
Post-Gazette Staff Writer
A South Side woman has
filed a federal wrongful death suit against the U.S. Department of
Veterans Affairs, charging that medical personnel at the Highland Drive
VA Medical Center were negligent in not preventing her suicidal
husband's death in 2000.
Nancy L. McCluskey said
that a doctor improperly concluded that her husband, Harry R. McCluskey,
was drunk when he had actually taken an overdose of prescription
medication.
Harry McCluskey, 44, was
driven to the hospital on Feb. 10, 2000, by a friend, John Marshall, who
told personnel that McCluskey had taken prescription pills to kill
himself and had not drunk any alcohol. According to the lawsuit, Harry
McCluskey also told Dr. Nosrotollah Danaee that he had taken the pills
and "would do whatever it took to kill himself."
Nancy McCluskey said the
doctor concluded that her husband was drunk but didn't order any lab
tests to determine if he'd taken too much of the medication that had
been prescribed for him. McCluskey had a history of treatment for
post-traumatic stress disorder, alcohol abuse and pancreatitis.
He was admitted to the
hospital at 1 a.m. and placed in a room by himself without monitoring.
At 7:15 a.m., he was found unconscious and in cardiac arrest. Efforts to
revive him failed and he was pronounced dead at 7:45 a.m.
A coroner's report
indicated that McCluskey died of Fluoxetine and Oxycodone toxicity. Both
drugs were prescribed for him.
The suit is asking for
$977,244, an amount based on McCluskey's disability payments and other
benefits had he lived.
Navy
veteran's widow sues U.S. for wrongful death
Tuesday, January 23,
2001
By Torsten Ove,
Post-Gazette Staff Writer
Navy veteran Ken
Rigby of Jeannette suffered from multiple sclerosis and died at 43
"after a painful and agonizing course," in the words of his wife's
attorney. ...
Rigby's widow,
Cynthia Rigby, says doctors at the Veterans Affairs hospital in
Oakland mistakenly treated her husband's illness with a volatile
drug that ended up killing him in 1997. ...
...At issue is a drug
called ticlopidine hydrochloride -- the brand name is Ticlid -- that
is used to keep blood from clotting too much and causing strokes.
In addition to being
diagnosed with MS, Rigby had other health problems, including
thrombocytosis, a condition in which the body produces too many
platelets that make blood clot. Doctors at the VA hospital gave him
Ticlid for it after a leg operation in September 1997. In December
of that year he died of multiple organ failure. ...
In September 1997,
he had an angioplasty at the VA to treat pain in his leg and was
discharged two days after the operation. Because of his blood
disorder, he was put on aspirin. At some point, however, the drug
was switched to Ticlid.
"I have no idea why
that was done," said Sacks.
Cynthia Rigby said
she was told nothing about the new drug or its risks.
In October 1997, Ken
Rigby collapsed at home and was rushed to the VA hospital. His
kidneys and liver had failed. He was diagnosed with a condition in
which the blood was so thin that it couldn't clot normally, and both
sides acknowledge that Ticlid induced it.
"I don't think
there's any question that the drug caused his death," said Harvison.
"The question is why was he given the drug?"
Cynthia Rigby said a
nurse at the hospital told her it should never have been prescribed.
"At that point I was
just numb," she said. "I had never thought it was negligence."
On Dec. 13, 1997,
Ken Rigby died. ...
Article Last Updated: 3/24/2005 07:39 AM
VA rejects
claim over HIV diagnosis
Hayward man's lawyer suggests denial
based on statute of limitations
By Michelle Meyers, STAFF WRITER
Inside Bay Area
HAYWARD — In the months since Jim Malone
learned he had been wrongly diagnosed for eight years as
HIV-positive, members of the international media — Oprah Winfrey
included — have been knocking on his proverbial door.
..Malone was first told he tested positive for HIV — the virus that
leads to AIDS — when he was hospitalized for chest pains in a non-VA
Southern California facility in 1996. It wasn't until this past
August, however, that his Oakland VA doctor, Richard Karp, told him
he was actually HIV-negative and took "full responsibility for his
error," according to an Aug. 4, 2004 letter.
Malone's true HIV status was learned from a July 2004 test
prompted by the VA's updated software program. The software
red-flagged Malone's case because of his low viral load.
..."There was so much malpractice going on," Harrington said, adding
that for years the doctor didn't administer his own HIV test even
though there was conflicting information on his status.
Harrington also declined to release the VA's denial letter. But
she said it alluded to an expired statute of limitations. The VA
claimed, according to Harrington, that an outside provider in 1998
administered an HIV test to Malone that came out negative,
triggering the start of a two-year statute of limitations.
....Malone said he felt ashamed of receiving HIV support services all
these years undeservedly. Now, without those support services, he is
unable to make ends meet, which is what precipitated his planned
move on April 1 to live with friends in Southern California.
An Army veteran and a former ambulance driver and mortuary
employee, Malone went on disability in 1984 after rupturing two
discs in his back while carrying a casket, he said. He has been
collecting public assistance since, he said.
But Malone also has been working hard, at least in recent months,
sharing his story with countless media outlets in an attempt to
encourage those with HIV to ask a lot of questions.
Among his claims to fame with the media, Malone authored a piece
in the New York Times Sunday magazine, was filmed for eight straight
days for a BBC documentary, and has been featured on "Good Morning
America" and other network morning shows. He was also interviewed
from Geneva by the World Health Organization. One of his latest
media requests came from the Oprah Winfrey Show, Harrington said.
...Defending
malpractice
Small wonder that it
requires a phalanx of more than 400 VA attorneys to interpret and
reinterpret the arcane substantive and procedural provisions. Along with
lawyers from the Civil Division of the U.S. Department of Justice and
the U.S. Attorneys' Offices across the nation, VA lawyers also must
defend thousands of malpractice claims filed by injured patients or
their bereaved survivors who blame the VA for the wrongful death of a
veteran. For example, the following is a partial list of events that
occurred at VA medical centers at Tampa and Bay Pines, Fla., from 1991
to 1993:
* For more than three
months after abdominal surgery, a hospitalized veteran continued to
complain of weakness and stomach pain. A VA radiologist misread the
X-ray showing the infection-causing laproscopic sponge overlooked by a
VA surgeon. The cost to taxpayers was $100,000 in damages.
* A VA orthopedic
specialist misdiagnosed a veteran with severe back pain who was unable
to stand up and ordered bed rest. The result was permanent paraplegia
and a $1,000,000 settlement.
* An elderly,
hard-of-hearing, overworked cardiologist ordered no tests for a veteran
who insisted that he was suffering acute coronary pain. The doctor
believed the vet was a malingerer and thus delayed lifesaving heart
surgery for six months.
* For 20 years,
physicians at one VA medical center freely provided Valium to a veteran
who became addicted to benzodiazapines. While on vacation, he visited a
Florida VA medical center, was abruptly removed from Valium, and went
into seizures. He survived, but the incident cost taxpayers a $50,000
settlement.
* Two years of hearings
and paperwork were required to remove permanently from duty a depressed
VA nurse deemed to be a threat to patients.
VA doctors and other
medical personnel have created a self-protective old-boy network. That
incestuous relationship is illustrated best by the manner in which a
Federal statute meant to protect patients from medical incompetents has
been applied (or, rather, not applied) at the VA medical center at Bay
Pines, Fla. The Medical Professional Review Act, which became effective
in 1991, requires any health care provider to report to a national
centralized data bank any doctor whose conduct leads to a payment as a
result of a medical malpractice claim or legal action by a patient.
At Bay Pines, the peer
review committee of physicians uniformly exonerated their medical
colleagues regardless of the charges against them. Even the
missing-sponge case mentioned earlier was not deemed malpractice and
thus was not reported to the national data bank. Similar no-fault
findings were adopted in all other malpractice cases during the time I
represented the hospital, even when legal liability was established by
VA lawyers and cash settlements were paid to mistreated patients. I was
told by lawyers in the VA General Counsel's Office in Washington that
the same "see no evil" data bank nonreporting was rife throughout the VA
medical system.
Consider
the actions of the long-time medical chief of staff at one of the
nation's largest (and most trouble-prone) VA medical centers. Contrary
to Federal and state law, he constantly pushes his personal policy
dictating that all incoming patients be designated DNR (do not
resuscitate). Simply put, that means that hospital staff are expected to
avoid declaring a medical emergency, but if they must, they should not
use any extraordinary means to save the patient. The chief doctor views
his lethal expedient as a means of rationing scarce hospital beds and
reducing budgetary costs at his VA facility....
They pledge their lives to this country but what level of care do local
veteran's and their
loved ones have a right to expect when they check into the Wichita VA?
Some patients tell
us they were ignored four former employees say the hospital is fraught
with problems.
As part of six month FactFinder 12 investigation, intensive care experts
told us the situation
is downright scary. Former VA patients say the hospital can and must do
better. The director
declined at least a dozen requests for an interview on our findings. In
written responses VA
officials say "It takes pride in the care it gives to our nations
veterans."
Their wars are long over but their battles are not. The fight now is for
better healthcare at the
Wichita VA. More than a year later the Rolph family is still coming to
grips with the sudden
death of its father and husband, Neil.
Shawn Rolph talks about his dad. Shawn says, "He was a good guy. He
loved to hunt, loved
his grandkids. I honestly don't think he thought he was going to die
going to die when he.
went in there."
At 62, Neil learned he had colon cancer. After a successful operation at
the VA Neil was told
he could leave in a few days.
Kona Rarig is Neil's daughter. She says, "We had to walk him to and from
the bathroom, we
had to get him up to walk ourselves, we were basically there taking care
of him." Neil's wife,
Janice says only doctors checked on Neil, not nurses.
That's why Janice Rolph was hesitant to leave her husband's side during
his hospital stay
She says otherwise, the staff ignored his needs. The Rolph's aren't the
only one's who've
complained about the care inside this hospital.
At the age of 48 Shawn O'Callahan suffered a major heart attack. While
recovering Shawn
got in the habit of buzzing for more medication to kill his pain.
One time more than an hour passed and no one ever came. That's when
Shawn unplugged
himself and went looking for help. When he got into the hallway he
overheard a nurse talking
about his request. Shawn says, "He said, well Mr. O'Callahan is just
going to have to wait
like everyone else." Another half hour went by before his medicine
finally came.
After seven days in the hospital with her husband Janice left him alone
one night. A cousin
went to pick Neil up the next morning to bring him home but when they
got there Neil was
already dead. Kona says, "They didn't cover him, they didn't shut the
door. They could have
sat down and had a conversation with him not realizing he wasn't there."
Neil's death certificate shows he died at 9:47 that morning Kona
remembers calling to check
on her dad sometime after 11 in the morning and Kona says a VA nurse
bluntly told her that
her father was dead.
The VA says Neil died of a blood clot. The next day Janice got a call
from the doctor who did
Neil's surgery. He told her Neil shouldn't have died. The doctor said he
quit his job because
of what happened and that he'd never again work at a veteran's hospital.
Daily News Summary (Cont.) Page 37 of 5 1
FactFinder 12 wanted to find out why patients and their families say
they were ignored. We
asked to see a track record of response times in the ICU.
A memo shows a 24-hour test in 2001 of code red alarms in the ICU. It
showed red alarms
sounding for as many as seven hours. That doesn't mean the staff is
ignoring the patients,
an alarm could be nothing more than a patient sitting up in bed. What it
does mean is if
something serious happens while the first alarm continues to go off,
nurses might not even
know it.
Terry Grey worked at the Wichita VA as a biomedical engineer for 20
years. Grey says
alarms constantly went off in the ICU and because of it he saw nurses
put gauze pads over
the speakers to muffle the noise and that wasn't all. Grey says, "They
started unplugging
them, especially at the night because they said it bothered the patients
from sleeping." When
Grey brought his concerns to the hospital director he was told to mind
his own business.
The VA says there's no proof of alarms being unplugged or covered.
Grey's complaints were
checked out by the Office of Inspector General, the agency that oversees
care at the VA
hospital. It says the hospital passed muster and that's what families
like the Rolph's can't
understand.
After that 2001 study ICU workers changed the settings on the monitors.
That means red
alarms won't sound so easily cutting back on non-life threatening
alarms. In 2003 another
study found an alarm sounding for I 6 minutes and in 2004 an alarm was
on for 4 minutes. In
that case the record says a nurse was in the room.
Primary care clinics at Veterans Affairs hospitals are not recognizing
posttraumatic stress
disorder in a significant number of cases, according to a Medical
University of South
Carolina study of 746 patients.
The study, conducted Dr. Kathryn M. Magruder and colleagues, showed that
the clinics
examined recognized less than half (46.5 percent) the PTSD cases
identified by the
researchers.
The study, which appears in the June issue of General Hospital
Psychiatry, shows an overall
11.5 percent prevalence of PTSD among the patients of four southern
Veterans Affairs
hospitals, a figure consistent with other recent studies. According to
the study, veterans with
PTSD have higher rates of major depressive disorders as well as other
co-morbid psychiatric
illnesses such as substance use, severe social and occupational
disability and poor quality
of life.
PTSD "undoubtedly is costing society much more than presently estimated"
said Magruder,
adding that the condition also "exacerbates other health problems that
often afflict PTSD
sufferers." PTSD is a psychiatric disorder that can occur following the
experience or
witnessing of life-threatening events such as military combat, natural
disasters, terrorist
incidents, serious accidents, or violent personal assaults, and it has
been identified as one of
the most costly psychiatric conditions in the U.S. health care system.
PTSD symptoms include nightmares and flashbacks, difficulty in sleeping,
and feelings of
detachment and estrangement, and can be so severe and long lasting as to
significantly
impair a person's daily life.
Investigators analyzed findings from a survey of patients seen at two
Alabama and two
South Carolina facilities. The patients underwent psychiatric interviews
using standard
diagnostic tests and were subject to 12-month retrospective chart
reviews. "What the
research really shows is the need for a more structured approach to
identifying veterans
suffering from PTSD and a better understanding of both patient and
provider reasons for not
recognizing and addressing PTSD," Magruder says. "Without additional
resources, primary
care clinics simply cannot be expected to do the job that should be
done."
Dr. Charles C. Engel, an Army colonel and psychiatrist, and an associate
professor at the
Uniformed Service University of the Health Sciences in Bethesda, Md.,
says that the study
shows a "substantial room for improvement in both screening for PTSD and
the delivery of
care needed by PTSD sufferers." The study is funded by the U.S.
Department of Veterans
Affairs
BY DAN FROSCH
More than any other war in U.S. history, the conflict in Iraq has
provoked a surge of concern for home bearing the psychological
burdens of battle.
T R I A N G L E S
From the war's first days, veterans' groups, mental-health organizations
and
some members of Congress have said that the Department of Veterans
Affairs
(VA) is unprepared to treat the tens of thousands of U.S. soldiers
likely to
come back with Post-Traumatic Stress Disorder (PTSD), a debilitating
psychological condition (see "Soldier's Heart," the Independent, Dec.
15,
2004, www.indyweek.com/durham/2004-12-15/cover:html
~http://www.indvweek.com/durham/2004-12-15/cover.html~).
A federal report indicates that those fears are not unfounded. The
Government Accountability Office (GAO), the investigative arm of
Congress,
released a report in February criticizing the VA for failing to improve
its
PTSD services, even when confronted with numerous reforms suggested by
its
own Special Committee on PTSD. The report follows a five-month
investigation
by the GAO that looked at whether the VA had implemented 24 of 37
recommendations made last year by the Special Committee on PTSD, a group
of
VA doctors who report annually to the VA.
The GAO concluded that the VA had not fully addressed any of the 24
recommendations, which run the gamut from hiring regional PTSD
coordinators,
to developing credentialing standards for PTSD clinicians, to
establishing
PTSD screening and referral systems. Specifically, the GAO report found
that
the VA had met 14 recommendations only partially and left 10 completely
unmet; nearly half of those were longstanding since 1985. The GAO also
determined that the VA had no plans to address the majority of
recommendations until at least 2007.
"This report confirms my concerns about the VA's capacity and ability to
meet the rising demand of veterans seeking mental-health services," Rep.
Lane Evans (D-Ill.), ranking Democrat on the House Veterans' Affairs
Committee, said in a statement. "It is inconceivable that the VA has yet
to
even name a PTSD coordinator in each of its health networks as
recommended
by the Special Committee."
Evans, a Vietnam-era veteran, asked the GAO to investigate last May
after
growing frustrated with what he felt was the VA's dawdling at improving
its
PTSD services.
National mental-health organizations and veterans' groups have long
warned
that such services were being overwhelmed by an emerging population of
psychologically troubled veterans and an ever-tightening budget. In
2004, at
the behest of former VA Secretary Anthony Principi, the VA began
drafting a
Mental Health Strategic Plan that involved reinforcing, PTSD programs by
2007, but at an estimated cost of $1.65 billion not yet in the agency's
budget. Publicly, the VA worried about a potential strain on services,
but
has insisted that it's ready for the estimated 16 to 30 percent of
soldiers
likely to return from lraq and Afghanistan with some psychological
trauma.
The VA adamantly refuted the GAO's findings. "They've taken a negative
stand
on what this agency does, and the report discounts all the wonderful
accomplishments we've made with regard to PTSD," says Dr. Mark Shelhorse,
the VA's acting deputy consultant for patient care services for mental
health. According to Shelhorse, seven of the recommendations the GAO
categorized as partially met have been fully satisfied, including
providing
PTSD screenings for new veterans. He also says the VA allocated $15
million
out of its 2006 $28 billion budget for additional PTSD and
substance-abuse
programs, and was placing teams of PTSD experts in locations with a high
density of veterans.
For Rep. Evans, however, the VA's response is part of the problem. "What
troubles me most about this latest GAO report is the VA's
hyper-sensitive
posture," Evans wrote in an e-mail. "VA leadership seems unwilling to
accept
that GAO has found areas where improvements are necessary."
Cynthia Bascetta, director of veterans' health care issues for the GAO,
says
she, too, was surprised at the VA's reaction and that the agency needs
to do
a better job of prioritizing given that wars in lraq and Afghanistan
have
made the task of addressing mental-health gaps more pressing. While
estimates have varied, the VA now says 6,400 veterans from lraq and
Afghanistan have sought help for PTSD since those wars began, but the
GAO
questioned whether that number is even accurate. Regardless, the PTSD
rate
is expected to rise substantially as more soldiers return home, and the
GAO
urged VA brass to speed all of the recommended improvements cited in its
report. The agency plans a follow-up investigation later this year.
The GAO issued an earlier report in September, proposing that the VA
update
its data-keeping methods for PTSD veterans; the VA concurred. Says
Bascetta,
"The VA's Mental Health Plan, which is still only in draft form, is set
for
2007 or later. But this looks to be a serious problem right now."
Daily News Summary (Cont.) Page 30 of 42
The Salt Lake Tribune, 5/25/05
Utah study: Hospital problems include proper ordering, dosage and
monitoring
By Carey Hamilton
In rare cases, patients prescribed narcotics without laxatives have been
rushed to operating
rooms or even died from complications - because one side effect of
certain painkillers is
constipation.
Such bad reactions to medications are called adverse drug events, and
computerizing the
prescription process is seen as key to helping prevent them.
But a new study by doctors at the Veterans Administration Healthcare
System in Salt Lake
City shows a high rate of medical error in drug ordering, dosage and
monitoring can persist
after computerization.
Published this week in the journal Archives of Internal Medicine, the
study says
researchers found no errors related to transcription, such as the
misinterpretation of a
handwritten prescription. But they discovered medical errors contributed
to 27 percent of the
adverse drug events suffered by patients over a 20-week period in 2000.
"People on the one hand expect computers to solve all problems," said
lead researcher
and VA Hospital physician Jonathan Nebecker. "They eliminated
transcription problems, but
the program was not designed to detect problems with drug choice and
dosing."
Previous studies have shown that unintended injuries from drugs account
for up to 41
percent of all hospital admissions and more than $2 billion a year in
inpatient costs.
Nebecker and colleagues reviewed electronic records from 937 patients
admitted to the VA
hospital during a 20-week period in 2000. They found 483 significant
adverse drug events;
25 percent of the hospitalizations had at least one.
Patients at VA hospitals are 90 percent male and tend to be older,
sicker and poorer than
patients at other facilities. While the number of adverse drug events
discovered was higher
than other studies have shown, researchers don't believe the patients'
actual rate was
higher. Instead, they credit the clarity of computerized records.
"It's not that there were more events, the measurements are better,"
Nebecker said. "We
found that three-quarters of adverse drug effects were recognized by the
computerized
system."
The researchers found errors occurred at the following stages of care:
61 percent at the
ordering of prescriptions, 25 percent during monitoring, 13 percent
while drugs were given to
patients and 1 percent at dispensing.
Some of the most common drugs patients encountered problems with were
for pain, the
heart and kidneys.
VA hospitals are recognized for their use of technology, including
computerized patient
records.
"Instead of having to run to the bedside to check paper charts, we now
can look up
patients' records on a computer from anywhere in the hospital," said
John Hurdle, one of the
study's authors.
One error that used to occur rather frequently involved the moving of
patients to different
rooms. Nurses would then give the new patient the medication intended
for the previous
occupant.
To avoid that potential catastrophe, VA hospitals have come up with
bar-coded wrist bands
to identify patients and their medications.
The VA's computers also raise a red flag when patients have allergies to
medications,
which has led to a significant reduction of reactions in that area.
Even so, IVebecker and Hurdle acknowledge more computer-sophisticated
programming is
needed to help eradicate prescription complications. Hospitals that want
to reduce adverse
drug events should seek programs that offer automated advice for
choosing drugs, setting
dosages and monitoring, their study said.
"Preventing harm is our focus," Hurdle said. "But prescription drugs are
always inherently
risky."
The study was supported by grants from the Veterans Administration
Health Service
Research and Development Service in Washington, D.C.; the Geriatric
Research, Education
and Clinical Center; the VA Cooperative Studies Program in Albuquerque,
N.M.; and the Salt
Lake Lake Informatics, Decision Enhancement and Surveillance Center.
chamilton@sltrib.com
Where the errors occurred:
Ordering:
61 percent
Monitoring:
25 percent
Administration:
13 percent
Dispensing:
1 percent
Computerized prescriptions don't eliminate errors
Studied:
Records from 937 patients admitted to the Veterans Administration
hospital in Salt Lake
City over a 20-week period in 2000.
Found:
448 Adverse reactions to drugs
35 Overdoses or underdoses.
Toll for patients:
438 were moderate
45 were serious, including 6 deaths.
Causes:
Medication errors contributed to 27 percent.
Can
government run a health care system?
Robert E. Bauman
OFTEN IGNORED by both sides in
the debate over Pres. Clinton's now comatose national
health care proposals was one exceedingly relevant, but,
to some, highly discomforting fact. The Federal
government already owns, finances, and operates the
country's largest health care system--the Veterans
Health Administration (VHA), the principal agency of the
U.S. Department of Veterans Affairs (VA)...
Defending malpractice
Small wonder that it requires a phalanx
of more than 400 VA attorneys to interpret and reinterpret the
arcane substantive and procedural provisions. Along with lawyers
from the Civil Division of the U.S. Department of Justice and
the U.S. Attorneys' Offices across the nation, VA lawyers also
must defend thousands of malpractice claims filed by injured
patients or their bereaved survivors who blame the VA for the
wrongful death of a veteran. For example, the following is a
partial list of events that occurred at VA medical centers at
Tampa and Bay Pines, Fla., from 1991 to 1993:
* For more than three months after
abdominal surgery, a hospitalized veteran continued to complain
of weakness and stomach pain. A VA radiologist misread the X-ray
showing the infection-causing laproscopic sponge overlooked by a
VA surgeon. The cost to taxpayers was $100,000 in damages.
* A VA orthopedic specialist
misdiagnosed a veteran with severe back pain who was unable to
stand up and ordered bed rest. The result was permanent
paraplegia and a $1,000,000 settlement.
* An elderly, hard-of-hearing,
overworked cardiologist ordered no tests for a veteran who
insisted that he was suffering acute coronary pain. The doctor
believed the vet was a malingerer and thus delayed lifesaving
heart surgery for six months.
* For 20 years, physicians at one VA
medical center freely provided Valium to a veteran who became
addicted to benzodiazapines. While on vacation, he visited a
Florida VA medical center, was abruptly removed from Valium, and
went into seizures. He survived, but the incident cost taxpayers
a $50,000 settlement.
* Two years of hearings and paperwork
were required to remove permanently from duty a depressed VA
nurse deemed to be a threat to patients.
VA doctors and other medical personnel
have created a self-protective old-boy network. That incestuous
relationship is illustrated best by the manner in which a
Federal statute meant to protect patients from medical
incompetents has been applied (or, rather, not applied) at the
VA medical center at Bay Pines, Fla. The Medical Professional
Review Act, which became effective in 1991, requires any health
care provider to report to a national centralized data bank any
doctor whose conduct leads to a payment as a result of a medical
malpractice claim or legal action by a patient.
At Bay Pines, the peer review committee
of physicians uniformly exonerated their medical colleagues
regardless of the charges against them. Even the missing-sponge
case mentioned earlier was not deemed malpractice and thus was
not reported to the national data bank. Similar no-fault
findings were adopted in all other malpractice cases during the
time I represented the hospital, even when legal liability was
established by VA lawyers and cash settlements were paid to
mistreated patients. I was told by lawyers in the VA General
Counsel's Office in Washington that the same "see no evil" data
bank nonreporting was rife throughout the VA medical system.
Consider the actions of the long-time
medical chief of staff at one of the nation's largest (and most
trouble-prone) VA medical centers. Contrary to Federal and state
law, he constantly pushes his personal policy dictating that all
incoming patients be designated DNR (do not resuscitate). Simply
put, that means that hospital staff are expected to avoid
declaring a medical emergency, but if they must, they should not
use any extraordinary means to save the patient. The chief
doctor views his lethal expedient as a means of rationing scarce
hospital beds and reducing budgetary costs at his VA facility...
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Veterans Administration Medical Malpractice Information
Fair use statement
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intent of this web site to comply with all domestic and international copyright
laws. The excerpts from these articles are intended to comply with "fair use"
requirements and to direct the viewer to the original article via hyperlink. If
you are the holder of the copyright to any article that is contained on this
site and you feel that the quotations do not comply with "fair use" please
contact us immediately and we will honor your request to change the displayed
quotation.
VA hospitals skirt the law to
employ foreign doctors
Tuesday, January 30, 2001
By JOAN MAZZOLINI
PLAIN DEALER
Cleveland, Ohio
VA hospitals must justify hiring foreign doctors by showing
the need is so great that a medical service would be severely
affected or even stopped. But many were hired in part-time
positions, a Plain Dealer review of VA's hiring practices found.
The VA says the U.S. Immigration and Naturalization Service
endorsed those part-time hires, even though immigration laws
allow foreigners to stay only for full-time jobs. However, INS
officials said they weren't aware that foreign doctors were
being hired for part-time VA positions.
VA officials, who would answer questions only in writing,
said that because U.S. doctors often look for more lucrative
jobs, hiring foreign doctors "allows VA to hire exceptionally
well qualified physicians who otherwise would not be available
to care for veterans."
But critics say veterans hospitals don't always make the
effort to find U.S. doctors, instead hiring foreign doctors who
line up for VA jobs, in some cases just to legally stay in the
United States. Other times, a university hospital official wants
the VA to hire the foreigners who trained at the university.
Most of the VA's part-time doctors spend the rest of their
workweek at the better-paying affiliated medical schools and
university hospitals.
But the practice causes a "brain drain" that weakens the
medical care in the countries those doctors came from.
While many are excellent doctors, others have questionable
medical educations. Also, critics say some of them can't
communicate well with their patients because of language and
cultural differences......
...During a recent visit, Brown, who served in the Navy during
the Korean War, said she asked the young doctor to repeat
herself several times. "She could not speak English well
enough."
Brown's feelings are not unique.
"There were times over the years that a patient would have a
problem, primarily a Vietnam-era vet would have a hard time
relating to someone with an Asian background," said Dr. Steve
Cohen, director of the Dayton VA, where more than half of the
staff's nearly 90 doctors are foreigners.
Language problems surfaced in a Denver courtroom a few years
ago.
In 1995 a federal judge found that the VA botched its care of
veteran John Deasy and awarded him $4.5 million. They judge
determines that language problems contributed to the bungled
treatment.
Deasy was tied down, drugged, and locked down over several
years' time because of a medical condition that caused
psychiatric symptoms. Experts testified that Deasy's fear of
maltreatment worsened his psychiatric problems. Federal Judge
Jim R. Carrigan agreed.
"Mr. Deasy has been treated by a platoon of VA doctors, each
taking his turn for no apparent reason other than the fact that
he happened to be on call when this patient needed care," the
judge wrote. "Indeed, one of the physicians who treated Mr.
Deasy spoke English so poorly when testifying at the trial that
both the court and the court reporter repeatedly had to
interrupt his testimony to ask that he repeat more clearly what
he had said.
"This doctor's heavy accent and submarginal communication
skills in court corroborated Mr. Deasy's testimony regarding his
frustration when trying to explain that his problems were
physical and not just psychiatric."
LA Times Article on a Pathologist Dr. Dennis Hooper, Who Worked at the
Reno, Nevada VA Hospital- The VA Had More Than 300 of His Cases Reviewed by the
Armed Forces Institute of Pathology. The AFIP Found Mistakes in More Than a
Third of the Cases, Yet the VA Never Advised the Nevada Medical Board.
One doctor's long trail of dangerous mistakes
Alarmed colleagues reported pathologist Dennis Hooper to King/Drew
officials, but he stayed on the job. Records detail sloppy work and
faulty diagnoses even before he was hired.
By Tracy Weber and Charles Ornstein, Times Staff Writers
Five pathologists slipped into the
microscope lab at Martin Luther King Jr./Drew Medical Center,
steeling themselves to act after months of deepening suspicion.
They'd seen enough. They were convinced that their newest colleague,
Dr. Dennis G. Hooper, was making dangerous mistakes. And on this
August afternoon in 2000, they were prepared to turn him in.
Dr. Brian Yee had caught the first hint of trouble in April.
Rechecking a 27-year-old man's blood work, he noticed that Hooper, a
pathologist with 16 years' experience, had missed signs of leukemia.
Over the summer of 2000, the pathologists believed, Hooper had
misdiagnosed at least four other patients.
One was Virginia Jackson, 75, known as "Mama Jackson" to her adoring
117th Street neighbors. In early July, Hooper had said she was
cancer-free — having failed to spot the malignant cells in her
urine.
Six weeks later, another pathologist, Dr. Theresa Loya, found
invasive bladder cancer in a subsequent biopsy. The cancer would
eventually kill Jackson, a mother of 16 and grandmother of 39.
About the same time, Dr. Hezla Mohamed was asked to recheck another
of Hooper's cases. Hooper had seen "no area of malignancy" in the
swollen neck tissue of a 59-year-old man, medical records show.
Mohamed suspected that it was thyroid cancer — a finding that an
outside lab would later confirm.
At a certain point, "you start to wonder if the person knows what
he's doing," said Mohamed, now pathology chairwoman at the Los
Angeles County-owned hospital.
In the microscope lab that August day, Hooper's colleagues worked
out the details of a warning letter to the hospital's chief medical
officer and his associate.
The letter said Hooper, in his first six months on the job, had lost
specimens and at times cut tissue so sloppily that he could not make
an accurate diagnosis. It meticulously charted his alleged failings,
listing each by case number, and cautioned that his work "puts all
of us and the institution at risk for medical malpractice."
Soon afterward, Mohamed recalled, the pathologists met with the
hospital's medical leaders, who said they would investigate the
complaints and keep an eye on Hooper.
Further entreaties brought no response. Tension gave way to
bitterness as the colleagues realizedthat this
was the hospital's final answer: silence.
"Here you had five pathologists signing a letter listing cases and
telling administration in no uncertain terms that this pathologist
has competency problems, and there was no response," said Dr.
Timothy Dutra, who signed the letter.
Worse than that, he said, the hospital's medical leaders later
denied ever receiving the letter, "even though I know it was given
to them on three separate occasions."
Hooper continued working, whipping slides through his microscope
with a speed some colleagues considered irresponsible. The tall,
paunchy pathologist, once eager for their friendship, kept more to
himself now, listening to the music of Yanni on his headphones and
saving his charm for their boss, Dr. Irene Gleason-Jordan.
Even when confronted with mistakes, some co-workers recall, Hooper
seemed indifferent to the life-or-death importance of his job.
Though pathologists rarely see patients in person, they issue
crucial verdicts based on blood or tissue samples. Depending on a
pathologist's report, patients can return home to a normal life,
require surgery and other treatment, or face the reality that their
lives are ending.
Six months after the pathologists sent their letter, Johnnie Mae
Williams, then 40, went to the public hospital in Willowbrook, south
of Watts, for a seemingly minor gynecological exam. Hooper
determined that she had cancer of the uterine lining, and surgeons
quickly gave her a radical hysterectomy, taking out all of her
reproductive organs.
Hooper was wrong.
He had seen cancer — but it wasn't hers. His findings, it was later
determined, were based on a slide from another patient, who had
brain cancer. In his report, Hooper raised the possibility that the
slide had somehow been mislabeled, but medical records show no
evidence that he investigated where the slide came from.
When Mohamed examined Williams' excised organs 2 1/2 weeks after her
surgery, she found no evidence of cancer, according to Williams'
medical records.
A uterine-cancer expert said that what Hooper saw on the slides
should have made him wary. The cancer that he diagnosed is uncommon
in a woman of Williams' age, and one cell type necessary for
Hooper's finding was absent, said Dr. Lora Hedrick Ellenson, a
professor of pathology at Cornell University's medical school, who
reviewed Williams' medical records for The Times.
"Everything about this case should have raised all kinds of red
flags," Ellenson said.
Mohamed informed at least five other doctors at King/Drew, including
several involved in Williams' care, that she did not have cancer,
the records show.
But no one told Williams.
She did not learn of the misdiagnosis until more than two years
later, when a Times reporter — unaware that she didn't know — sought
her out for an interview.
After the operation, "I felt like I wasn't even going to be a full
woman anymore," she said, her hands shaking.
The mother of three had wanted to have more children. But she'd
taken solace in being a cancer survivor, and she'd been grateful to
King/Drew. "Everyone kept calling it 'Killer King,' " she said. "I
used to say, 'No, that hospital saved my life.' "
Hooper, 55, has repeatedly declined to discuss the case and others
cited in this article.
His attorney, James Andrew Hinds Jr., wrote in a Nov. 5 letter to
The Times that the criticisms of Hooper amounted to "innuendo" and
were "without factual substantiation." In fact, he said, Hooper
cleaned up "an administrative mess at the hospital." Hinds also
indicated that the doctor was precluded from commenting because of
patient confidentiality rules.
As much as they scrutinized Hooper's performance at King/Drew, his
fellow pathologists knew little about his past. The same was true,
apparently, of hospital officials.
Had they looked into it more closely, they might not have hired him
in the first place.
An unseen cancer
When Roberta Nesbit got the results of her biopsy back from a
San Diego lab in 1995, she had reason to celebrate.
The mole on her groin was benign, according to Hooper, who was
filling in for another pathologist at the lab. She was cancer free.
Actually she wasn't. Over the next 15 months, the melanoma would
grow underneath her skin, becoming a massive tumor. She had a second
biopsy, which revealed not only that she did have cancer, but also
that it had spread to her lymph nodes.
Nesbit sued Hooper and the lab for malpractice.
In court papers, the pathologist's own attorneys conceded that even
a second-year medical trainee would have spotted the cancer in the
mole. But Hooper, they said, was not at fault: He must have looked
at a slide from another, healthy patient, mislabeled by a technician
as Nesbit's.
Nesbit's attorney, who dismissed Hooper's defense as specious,
negotiated a $450,000 settlement with the doctor in 1998.
Less than a year later, Nesbit was dead at 57.
"We're not talking about some trivial error here," said Nesbit's
lawyer, Richard Binder. "We're talking about something that cost
someone her life."
Hooper moved on. By late 1997, he was filling in at a Reno medical
center operated by the U.S. Department of Veterans Affairs and
tending to private medical laboratories he had opened in California,
Nevada and Wyoming. (He eventually operated at least six, at various
times.)
At the VA medical center, former co-workers remember him in rumpled
khakis, singing along with Elvis recordings during autopsies or
lamenting the ban on the diet drug combination fen-phen. He'd hurry
through dissections and slides, then make phone calls related to his
outside businesses, they say.
As at King/Drew, it wasn't long before the quality of his work came
into question.
In May 1998, a surgeon discovered that Hooper had failed to
notice one of two tumors in a section of colon she had taken out,
according to VA documents that The Times obtained through the
federal Freedom of Information Act. Another pathologist determined
the growth to be cancerous.
After a second physician expressed worries, Hooper was found to have
made at least two more serious errors, VA documents show.
Ultimately, hospital administrators opened an investigation and sent
slides from 346 of Hooper's cases to the nationally renowned Armed
Forces Institute of Pathology for a comprehensive review.
Of these cases, nearly a third contained mistakes. The
institute found that Hooper had made major errors in 10 cases and
minor errors in 104 more. Major errors typically require remedies
such as chemotherapy or surgery.
According to a published study and two experts, the standard error
rate for major mistakes by a general pathologist such as Hooper is
less than 1% when all cases are reviewed.
Hooper's rate was nearly three times that.
His contract as a fill-in at the hospital was not renewed, VA
officials said.
"I would not hire him ever" again, said Dr. Paul Jensen, former
chief of pathology and laboratory medicine at the Reno facility.
"Wouldn't even consider it."
But the VA kept Hooper's litany of mistakes to itself — never
alerting the Nevada Board of Medical Examiners.
Dr. Thomas Barcia, the hospital chief of staff, said VA lawyers
advised him that Hooper's errors fell within acceptable industry
norms.
To this day, if another hospital called to inquire about Hooper, the
VA would give him a clean reference, Barcia said, adding that "the
data I have does not show he was a substandard pathologist."
In 1999, the year after the VA's investigation of Hooper, another
arm of the federal government sanctioned him for lapses in his
private Reno laboratory.
The Health Care Financing Administration determined that Hooper had
falsely claimed the lab was accredited by the College of American
Pathologists. In fact, he had never applied for such accreditation,
government records say...
Sex, lies and the courts: perjury
charges are rare
By TRACY BRETON Journal Staff Writer
...In the Battalino case, there were allegations that Dr. Battalino
had tried to get the veteran she had had sex with to change his story —
something that Independent Counsel Starr investigated regarding the
President and Lewinsky.
And then there are the tapes. Starr's investigation into what
some in the media have referred to as "Monicagate" began after Linda
Tripp surreptitiously tape-recorded phone conversations with her friend
Lewinsky.
And that's what Ed Arthur, the Vietnam vet who was under
Battalino's care, did to bolster his case against her. All together,
Arthur taped about 25 hours of conversations with Battalino. And the
prosecutor who handled the case says that without those tapes, Battalino
probably never would have been prosecuted.
Jonathan F. Mitchell was the lawyer in the fraud section of the
Justice Department's criminal division who prosecuted the case against
Battalino. Now an assistant attorney general in Massachusetts, he says
that while "lying carries different levels of moral turpitude for people
. . . perjury cases are very important to bring. The proper function of
criminal justice rests, in large part, on the assurance that witnesses
are telling the truth. One way to ensure that is to, from time to time,
punish people who don't tell the truth.
"You'd see more people lying on the witness stand if perjury
cases weren't brought," says Mitchell. "The justice system has to be
confident it is getting correct information before making decisions."
Mitchell said he pushed for the indictment against Battalino
because, to him, the case against the 52-year-old psychiatrist was
"crystal clear."
In May 1991, Battalino was put in charge of reviewing medications
for Ed Arthur, a recipient of two Purple Hearts and a Bronze Star, who
was suffering from posttraumatic stress disorder. Arthur had served two
tours of duty in Vietnam spanning 4 1/2 years.
On June 27, 1991, Battalino asked Arthur to come to her office at
the Veterans Administration hospital, announced she had "feelings" for
him and performed oral sex on him — an act she denied for years.
She then began a four-month intimate relationship with Arthur.
But after her boss found out about the relationship — which violates
psychiatric ethics — she was allowed to quietly resign. According to the
Boise Weekly — the only media outlet that followed the case closely —
Battalino was given $16,000 upon her departure in remaining salary
payments.
In 1992, Arthur sued Battalino and the VA in U.S. District Court
in Idaho, alleging, among other things, that Battalino had committed
medical malpractice and sexually abused him, when she engaged in oral
sex with him in her hospital office.
Battalino requested, through the U.S. attorney for the District
of Idaho, that the United States "certify" her under the Federal Tort
Claims Act, which provides that the government will substitute itself as
a defendant in a civil suit brought against a federal employee when the
alleged conduct occurred within the scope of the defendant's employment.
This would have let Battalino off the hook for any monetary
damages that might be awarded in Arthur's case.
In December 1992, lawyers for the U.S. attorney's office
interviewed Battalino about Arthur's allegations. She denied to them
that she had engaged in oral sex with Arthur in her office on June 27,
1991, saying her relationship with Arthur did not begin until after she
had left the VA.
Based on that denial, the U.S. attorney decided to certify
Battalino for her conduct through June 27, 1991.
In July 1995, a federal magistrate-judge conducted a hearing in
the malpractice suit to determine the scope of Battalino's employment at
the VA.
Battalino was asked: "Did anything of a sexual nature take place
in your office on June 27, 1991?"
"No, sir," Battalino replied.
She had also lied in answering written questions about the
incident, posed to her in the pretrial stage.
Battalino got caught because of the secret tape recordings Arthur
had made of their conversations. According to Mitchell, Arthur's lawyer
turned the tapes over to prosecutors in late 1996.
In one conversation, the Boise Weekly reported, the psychiatrist
told Arthur that he shouldn't have told his therapist that the oral sex
had occurred between them back in June 1991. ("Oh ED!" she says on the
tape. "No, the thing was that we were supposed to not have had sex until
after . . . I can't believe you would divulge that.")
On April 14, Battalino, who declared bankruptcy after the tapes
came to light and moved to California, was charged by Reno's Justice
Department with obstruction of justice for lying under oath about having
oral sex with Arthur. She pleaded guilty the same day.
On July 20, she was sentenced to six months of home detention and
is now wearing an electronic monitoring device. She was also fined
$3,500.
Her medical career is ruined by virtue of her new status as a
convicted criminal. In recent years, she has obtained a law degree,
Mitchell says. But with her conviction, she can't — at least for now —
pursue that line of work either....
Though his pastor told mourners that Terry
Soles had made his peace with God, his war with the veterans’ hospital was a
different matter. That's something he passed on like an inheritance to his wife,
Dee, and their five children.
"He made me promise I would fight them," Dee
Soles said.
Soles' ordeal is an example of what many
veterans claim is substandard medical care at veterans’ hospitals.
Soles' war began in 1998 when his family
doctor suggested he go to the Cleveland veterans’ hospital for tests to find out
what was causing his intense pain and diarrhea. That sounded like a good idea to
the uninsured owner of a small Minerva construction business.
VA doctors found what was described in his
medical records as a small cancer at the bottom of his esophagus and the top of
his stomach. They cut it out in October 1998, but the pain and the diarrhea
persisted.
As the months passed, the 54-year-old Soles
shed pounds and watched while tests were done and lost and done again and lost
again. He waited hours for scheduled appointments, and when he left, he was
tagged a problem patient.
"I've had 999 rectal exams," he said last
summer, several months before he died in October. "It's enough."
Cancer, according to Terry and Dee Soles, was
never mentioned by the scores of doctors who saw him as a possible cause of his
continuing problems. And they believed that the operation had cured him.
"We asked them at the VA time and time again
about the cancer," Terry Soles said....
Last August he stopped a surgery while in the
operating room when hospital workers there began arguing over what part of his
body needed to be numbed for the procedure.
Several weeks later, he stopped another
operation to possibly remove a portion of damaged small bowel when he was told
moments before being wheeled in that the risky surgery was unlikely to do any
good.
...
On Oct. 8, Soles, beyond frail with unhealed
sores covering his body, was taken by ambulance to Aultman Hospital in Canton
suffering from hypothermia. Once 220 pounds, his weight had dropped to 100
pounds.
There, doctors soon found a large, cancerous
mass that started at his trachea, engulfed his esophagus and pressed against his
heart. A lesion was seen in his kidney. They offered hospice care.
But the campaign Soles had waged for good
medical care at the veterans hospital didn't wane, even at the end....
"
On Oct. 15, Soles died in his living room in
the hospital bed the VA wouldn't give him until he was eligible for Medicare in
August.
Today, his widow is still in the middle of
his war. Bill collectors have been hounding her, trying to get her to pay a
$41,000 medical bill from the Cleveland Clinic where VA doctors had sent him so
that a morphine
pump could be implanted in Soles' abdomen to
relieve his pain.
"The VA tells me they are going to pay," Dee
Soles said. "I called the Clinic and they said the charge has been denied."
While she takes a pragmatic view of her
financial situation, Dee Soles said that fighting against the VA is what is
keeping her going.
She recently obtained a letter, after months
of trying, in which a top VA administrator wrote to a non-VA doctor, "We believe
that there is a significant psychosomatic overlay to Mr. Soles' symptoms and he
has not been compliant with the outlined management regimens." The letter was
written nine months before his death.
VA patients encounter tangled web of doctors
in training, long waits for appointments, resistance to change in troubled
system
Sunday, January 28, 2001
By JOAN MAZZOLINI
THE PLAIN DEALER
Cleveland, Ohio
Veterans who offered their lives for their
country now may be putting them on the line again in the very hospitals
established to heal them.
Nearly 4 million people depend on the
nation’s Veterans Affairs hospitals and clinics, but an investigation by The
Plain Dealer discovered that the largest full-service health system in the
country is operating under many rules that would not be allowed elsewhere,
sometimes with disastrous results.
Among the findings:
Veterans often are treated by residents -
doctors in training - who rotate through VA hospitals usually every three
months.
While residents are working on patients,
supervising physicians are sometimes elsewhere, treating other, privately
insured patients while they’re being paid to be at the VA.
The VA allows supervising doctors to guide
residents over the telephone.
Even using residents and hiring foreign
doctors, many veterans hospitals are so understaffed that patients can wait
close to a year to see a doctor.
Any major change in the system is certain to
meet full-scale resistance from not only the doctors and hospitals, but also
from veterans groups and members of Congress.
The Plain Dealer also found that the federal
Office of Inspector General, which inspects VA care and other VA programs, has
so few investigators that it can’t begin to properly handle the 15,000
complaints it gets each year.
For example, it has been 18 months since
investigators began looking into the care that 78-year-old Halver Durbin
received at the Cleveland veterans’ hospital.
In July 1999, the then 78-year-old Army
veteran was transferred to Cleveland from Dayton for bypass surgery. His surgery
was successful, but his chest wound wouldn’t heal.
Over the following weeks, doctors twice
removed dead tissue and breast bone, until his sternum was gone. They then moved
a piece of muscle to cover his heart.
That failed, and three weeks later plastic
surgeons again were trying to close his chest when they found that his abdomen
was badly infected.
They called for a general surgeon.
Dr. John Raaf, chief of surgery at the
veterans hospital, was supposed to be in charge of surgery that day. But his
usual routine was Mondays at University Hospitals, Fridays at the University
Suburban Health Center - the same days he scheduled himself to be at the VA from
noon to 5 p.m....
"I have experienced an unacceptable
compromise of my own personal standards of care and have been faced with several
situations in which I was required to assume care of patients that I felt were
either neglected or mismanaged by another physician," White-Owen wrote to Dr.
Jerry Shuck. "In good conscience I can no longer participate in this flagrant
itinerant surgical care.
"It is my understanding that I am not the
first surgeon, and may not be the last one, to resign for the reasons mentioned
here."...
...After World War II, the 98 veterans hospitals
had a fraction of the number of doctors needed to care for the returning
veterans. Medical schools began sending interns and residents to the veterans
hospitals. In the 1970s, the VA took care of its shortages by hiring foreign
doctors.
But the shortage of full-time doctors
continues today.
A review of the staffing levels found some of
the nation's largest veterans hospitals - Cleveland (including the Brecksville
campus), Pittsburgh, St. Louis, Atlanta, and Hines VA Hospital outside Chicago -
have about half of their medical staffs employed part-time. In New Orleans,
about two-thirds of the staff doctors are part-time. In Omaha, Neb., the figure
is more than 92 percent.
Because of the shortage, patients often must
wait for care, some nearly a year.
Last year, veterans at the North Texas
system, which includes Dallas, had waits of 228 days to be evaluated for
orthopedic surgery and 193 days for neurology.
Waiting 85 days At the Fresno, Calif.,
veterans hospital, patients had to wait 85 days for a neurosurgery appointment.
Patients at the Omaha veterans’ hospital had similar long waits to see
cardiologists and primary care doctors.
In Maine, veterans recently picketed the
hospital because of long waits and inadequate staffing.
...
Settlements and verdicts are increasing, with
injured veterans and grieving families being awarded nearly $500 million in the
past decade.
Watchdogs post reports The VA's watchdogs,
the Office of Inspector General and Congress' General Accounting Office, have
put out hundreds of reports over the last several years detailing problems, such
as patients left for days lying in their own feces or on gurneys in hallways, or
reports on doctors being AWOL when they were being paid to care for patients and
supervise residents.
And veterans hospital administrators have
been hauled before Congress to explain why no one noticed when a dialysis
patient in Miami bled to death or how a surgery patient in Boston was given the
wrong blood and died.
"The authority to act on it does not rest
with us," said Richard Ehrlichman, deputy assistant inspector general for
management and administration. "There are senior executives that are well
compensated and are accountable for these programs. It should be their
responsibility."
Federal officials have been to the Louis
Stokes Cleveland VA Medical Center at least five times in last few years,
including this past December, investigating problems and complaints.
Problems in the anesthesiology department
alone have brought out investigators at least twice in the last three years.
....The most recent federal investigation found
that there were anesthesia providers "who are functioning beyond their level of
competence," the inspectors wrote last April.
Five of the busiest surgeons had signed
affidavits stating they were concerned about the capabilities of the anesthesia
providers, and some said they refused to use a particular provider during their
operations.
The lead investigator wrote that the stopgap
measures the Cleveland veterans hospital has undertaken "because of the lack of
adequate number of skilled staff ... has forced compromises in quality of care
over the 24-hour-a-day service that must be provided."
...
But, at least in the world of public and
private hospitals, the best programs are not permitted to leave residents alone
in the emergency room with a patient. Tomorrow we see what happened to a
73-year-old patient when he went to the Hines veterans hospital near Chicago,
complaining of a pain in his leg.
World War II hero suffocated
when tube put in lung
Monday, January 29,
2001
By JOAN MAZZOLINI
PLAIN DEALER
Cleveland, Ohio
San Antonio’s Audie Murphy veterans hospital, named after the most decorated
soldier in World War II, seemed a fitting place for Alvin LaRoque to get care.
LaRoque, a Minnesota firefighter for 30 years, received a Bronze Star for
bravery during World War II.
Initially, LaRoque was recovering nicely at the veterans hospital after
doctors successfully snipped away the beginnings of throat cancer.
One day a resident doctor inserted a feeding tube, and, as is the routine,
had it X-rayed. Had she checked the X-ray, she would have seen the tube in
LaRoque’s lung instead of his stomach. The feeding was started. LaRoque, 75,
suffocated.
The family’s medical expert put it like this: "Mr. LaRoque’s final blood gas
shows that he asphyxiated. In this condition, a person will try more and more
desperately to breathe as the carbon dioxide level in the blood rises.
"This is a particularly unpleasant way to die. It is very likely that
sometime before the end, he realized that his demise was imminent."
His children looked for an apology and an explanation. Receiving neither,
they said, they sued the United States, the owner of the nation’s 172 VA
hospitals.
The case was settled for $350,000, though the government denied any
liability. Their expert witness gave LaRoque, at most, "no more than a few
years" if he hadn’t suffocated. LaRoque’s family would have taken that.
"I remember going to some fires he was fighting in the winter and seeing the
icicles coming off his helmet," his son Douglas LaRoque said. "He had such a
dangerous job and then to die like he did."
The Department of Veterans Affairs clings to its heart surgery programs even
though its patients die more frequently than heart patients in private and
public hospitals. The VA acknowledges that some of those programs don’t do
enough surgeries each year to guarantee proficiency. Some of those hospitals
just don’t have enough heart surgeons willing to work for them, the VA says.
This is costing taxpayers millions of dollars each year and risking the lives of
veterans. Many of them qualify for Medicare coverage and could go elsewhere if
they knew their VA hospital had a troubled heart surgery program. A Plain Dealer
investigation found that: More than one-third of the 42 veterans hospitals
performing heart surgery don’t do at least 150 heart surgeries a year, the
minimum the VA requires and experts recommend. .... "
Problem years Over the
last six years, nearly half of the veterans hospitals with cardiac programs have
been either monitored or put on probation. Monitoring entails reviewing each
patient death. Probation indicates more serious problems that if not corrected
quickly could prompt the VA to end the program. The VA shut down the Lexington,
Ky., program in late 1996, after death rates reached more than 10 percent. The
VA also shut down programs in Brooklyn, East Orange, N.J., and Long Beach,
Calif., in the late 1980s.The Little Rock, Ark., program stopped doing heart
surgeries in 1997 when its death rate reached nearly 10 percent. ... The study isn’t completed, but one of the researchers has
concluded that the low volume of heart surgeries at VA facilities may have led
to "poorer patient outcomes, in terms of both cost to the VA health system
and the quality of care provided. "Shipping heart patients to other
hospitals, he wrote, "may be a beneficial and cost-effective strategy.
Director acknowledges
problems, says Dallas hospital is improving
on Sunday,
February 13, 2005
By DOUG J. SWANSON / The
Dallas Morning News
John Hahn lay marooned in his bed last year at the
Dallas veterans' hospital, desperately seeking a nurse. An Air Force vet
whose terminal bone cancer had made him a paraplegic, Mr. Hahn required
turning every two hours.
That day, March 21, he started at 5:30 a.m. pushing
his call button, which rang at the nearby nurse's station. No one came. He
pushed it throughout the morning and into the afternoon, and still nothing.
"Called/Requested help for the past 8 hrs," he
wrote in his journal.
Finally, in anger and frustration, Mr. Hahn used
his bedside phone to summon the police.
An officer arrived within minutes, and nurses said
they had in fact checked on Mr. Hahn several times. When the offic